If you wish to exchange/return a product, please make sure the following requirements are met, otherwise they would not be accepted.

• You are sending in your item because there is an unlikely flaw in workmanship or manufacturing defect, and not because you changed your mind or for other personal reasons.
• The item is unused with its original packaging intact.
• It was delivered to you less than 14 days ago.

If your item meets these conditions, please contact us at shadows@shadows.jp. We reserve the right to deny any returns without prior return approval.

We will attempt to repair the item, or in the case that we cannot do so, will send you a replacement.

Because of the limited and handmade nature of our products, we cannot accept refunds. We thank you for your understanding.